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SHIPMENT
SHIPMENT
Shipping and handling charges are extra, and are based on the weight, size and method of shipment. Larger and/or heavier orders are sent via UPS unless otherwise requested. Smaller packages are usually sent via priority mail. Back orders will be shipped at the same rates as regular orders. International orders require additional shipping fees and are usually sent via air mail. It may not be possible to insure some international orders. Customer is responsible for all customs duties, VAT charges, and similar fees, where applicable. There is an extra charge for COD orders and special handling. Please contact us with special requests and for more information.
RETAIL REFUND POLICY
RETAIL REFUND POLICY
Returns will only be accepted and credit given or money refunded if ALL of the following conditions are met:
Items must be in original condition as shipped.
Notification of your intention to make a return must be received by us within ten days of delivery of the item(s).
Returned item(s) must be received by us within fourteen days of the date the item was delivered.
Customer is financially responsible for all shipping and handling charges connected with the item, and assumes full responsibility for its safe return. We suggest careful packing and insurance as the minimum precaution.
Note: The REFUND POLICY does not apply on 'in store' purchases. For all 'in store' purchases, there is NO CASH REFUND. We issue store credits and allow merchandise exchange of a same value within 14 days of the original purchase date, provided that the merchandise you are about to return is in its original condition.
Thank you.
INSURANCE AND DAMAGES
INSURANCE AND DAMAGES
Almost all orders are insured. If you receive an item that has been damaged during shipment, please contact us immediately. Save ALL packing materials and paperwork. If you notice external damage to the package at the time of delivery, alert the delivery person at that time, and, if possible, have them verify this damage in writing.
Wholesale
Wholesale
Please contact us for wholesale price.
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